Terms and Conditions
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of www.esetrialore.com (the "Site"). This Site is owned and operated by ESETRI ALORE.
This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
1. INTELLECTUAL PROPERTY
All content published and made available on our Site is the property of ESETRI ALORE and the Site's creators. This includes, but is not limited to images, text, logos and anything that contributes to the composition of our Site.
2. PROHIBITED USES
You may not use any “page scraper”, “robot”, “spider”, “deep-link” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the site.
You may not use the Site or any Content for any purpose that is unlawful or prohibited by Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.
3. ORDERING AND SERVICES
Our Site allows users to browse, use our services and buy physical goods. We are not responsible for customers providing inaccurate information while completing their orders. By ordering on our Site you agree to correctly provide your name, e-mail address, mobile number, billing address and shipping address. The shipping address may be the same or different to your billing address. Once your order is placed you will receive a confirmation email within 24 hours. Please allow within 5 working days for order to be dispathed with a tracking number. This information will be confirmed via email following order confirmation.
4. PAYMENTS
We accept the following payment methods on our Site: Credit Card; PayPal; Debit; and Direct Debit. When you provide us with your payment information, you authorise our use of and access to the payment system you have chosen to use on our Site. By providing us with your payment information, you authorise us to charge the amount due to this payment system. All payment processes are encrypted for data and security purposes. Our Site does not store any payment data.
5. DELIVERY AND SHIPPING
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Royal Mail 48 Tracked
- Royal Mail International Tracked
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include Sundays and bank holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase.
We are not reliable for lost shipping or damaged delivery from our used courier. In the unlikely event that this occurs, please contact the courier or our team to claim compensation from the courier. The following link will provide further information:
https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre
6. CUSTOMS & VAT
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to VAT, import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
7. CANCELLATIONS AND RETURNS
All sales are final once payment is successful and receiving your order confirmation via email. Once order is shipped we 'Esetri Alore' do not accept returns or exchanges on our Lip Care Set, Lip Balm and Lip Scrub.
8. EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any breach of these Terms caused by any event or circumstances beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems, telecommunications or network access; or flood, fire, explosion or accident.
9. CHANGES TO OUR TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
10. CONTACT DETAILS
Please contact us if you have any questions or concerns. Our contact details are as follows:
esetrialoreuk@gmail.com